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FAQ

Hiring an interior designer is a big decision, and a personal one. Below are answers to the questions we hear most often from clients considering working with Calimia Home, from how our process works to what it costs and how to get started.

Don't see your question? Send us a note. We'd love to hear from you.

Answers to the questions we hear most in the showroom and by email. If yours is not here, write to shop@calimiahome.com or call (305) 210-0116.

Studio and design services

Do you offer interior design services?

Yes. Calimia Home is an interior design studio as well as a shop. The studio takes on residential projects in Miami and the surrounding area, from single rooms to full homes. To start a conversation, use the inquiry form on the Studio page or email shop@calimiahome.com.

Can I buy the pieces I see in your projects?

Many of them. The showroom and online shop carry furniture, lighting, textiles and Farrow & Ball paint from the same makers we specify in our projects. If you have seen a specific piece, email shop@calimiahome.com and we will tell you whether it is in stock or can be ordered.

Trade program

Do you offer a trade program?

Yes. Calimia Home offers a trade program for interior designers, architects, builders and other design professionals. Members receive 15% off most products and 10% off Farrow & Ball paint. The discount is tied to your customer profile and applies automatically in the showroom and online, so no code is needed.

How do I apply for a trade account?

Complete the trade application on our website with your business details and credentials. We review applications and email you once the account is active. Questions about the program can go to shop@calimiahome.com.

Can I borrow showroom pieces for an installation?

Yes. Trade members have a 48-hour styling window to pull decor directly from showroom inventory, style the client's space, and keep only what the client approves. The rest comes back to the showroom.

Can trade purchases be tax exempt?

Yes. Trade members with a valid resale certificate on file are eligible for tax-exempt purchasing. Send the certificate with your application or email it to shop@calimiahome.com after applying.

What does the trade concierge help with?

Sample pulls with 48-hour holds for presentations, including Stoffer Home Cabinetry, Armadillo and Farrow & Ball paint and wallpaper samples, lead time checks, pricing and quote preparation, and coordination of custom or special orders. Call (305) 210-0116 or email shop@calimiahome.com.

Can I book the showroom for a client presentation?

Yes. Trade members can schedule dedicated showroom time at 116 Alhambra Circle, Coral Gables, for sourcing, client presentations or hands-on product review. Members also get first look at new collections and early access to vintage drops and warehouse sales.

Paint

Which Farrow & Ball finish should I choose?

Estate Emulsion (2% sheen) is the classic chalky matte for low-traffic walls and ceilings. Dead Flat (2%) is the multi-surface ultra-matte that is washable enough for hallways and playrooms. Modern Emulsion (7%) is the washable, mold-resistant choice for kitchens and bathrooms. Flat Eggshell (20%) and Modern Eggshell (40%) are for interior wood, metal and concrete, including floors and cabinets. Full Gloss (95%) suits interior and exterior wood and metal. Exterior Eggshell (20%) and Exterior Masonry (2%) are for outside. Every color page carries the full finish guide, and our designers can help you choose.

Can I get a paint sample first?

Yes. Farrow & Ball 100ml sample pots are available for every color. You can also see the full range in person at the Coral Gables showroom and go through samples with the studio team.

Showroom

Where is the showroom and when is it open?

The Calimia Home showroom and design studio is at 116 Alhambra Circle, Coral Gables, FL 33134, in the historic La Palma building. Hours are Monday to Friday 10am to 5pm and Saturday 12pm to 5pm. Call (305) 210-0116 or email shop@calimiahome.com.

Orders and payment

How do I check the status of my order?

You will receive a confirmation email when your order is placed and a second email with tracking once it ships. Allow up to 48 hours for tracking to update. For anything else, email shop@calimiahome.com or call (305) 210-0116.

Shipping and delivery

Where do you ship?

We ship within the United States. Orders are processed from our Coral Gables studio within 1 to 3 business days. Made-to-order and custom pieces ship on the lead time noted on the product page.

How much is shipping?

Standard shipping for decor, tabletop, textiles and other parcel-size items is priced by order total: $12 up to $99, $20 from $100 to $249, $35 from $250 to $499, $60 from $500 to $999, and $100 for orders of $1,000 or more. Oversized, fragile and furniture items ship via freight at a flat rate based on the item price, calculated automatically at checkout, and are delivered at threshold by appointment.

How long does delivery take?

Standard shipments typically arrive within 5 to 8 business days. Freight deliveries typically arrive within 2 to 4 weeks depending on your location; the carrier contacts you to schedule a delivery window. Please inspect your order on delivery and report any damage within 24 hours.

Can I pick up my order at the showroom?

Yes, for parcel-size items. Free pickup is available at 116 Alhambra Circle, Coral Gables, during showroom hours: Monday to Friday 10am to 5pm and Saturday 12pm to 5pm. You will receive an email when your order is ready. Furniture and oversized items are not eligible for pickup and ship via freight.

Returns and damages

What is your return policy?

We accept returns for store credit within 14 days of delivery. Items must be unused, unwashed, in their original packaging and accompanied by proof of purchase. Once your return is received and inspected, we issue store credit as a digital gift card for the merchandise total, minus any applicable restocking fee. Original shipping charges are not refundable and return shipping is the customer's responsibility. To start a return, email shop@calimiahome.com with your order number.

Is there a restocking fee?

Furniture and oversized items that are eligible for return carry a 20% restocking fee, deducted from your store credit. It covers handling, inspection and repackaging of large or fragile pieces. Smaller items have no restocking fee.

Which items are final sale?

Pantry goods and food, apothecary and personal care products, custom and made-to-order items, and sale or discounted merchandise are final sale and cannot be returned for store credit.

My order arrived damaged. What do I do?

Email shop@calimiahome.com within 24 hours of delivery with your order number, a description of the issue, and clear photos of the damage and the original packaging. We review every claim and offer a resolution as quickly as possible. Claims submitted after 24 hours may not be eligible for replacement or credit.